Does your charity have a Supporter Experience Group?
This is a story about how one fundraiser has made the importance of the supporter experience...0
A brief history of fundraising
This blog was first posted in May 2016 on 101 Fundraising. At the beginning of 2020...
Four IoF groups partner on Northern Supporter Experience conference
The first Northern Supporter Experience Conference takes place next month in Leeds. The one-day conference is...
Digital fundraising doesn’t mean ignoring older donors
Increasingly we see charities focusing a lot of their attention and digital budgets on acquiring and...
A conversation can win hearts… but also crucial insight
When did you last have a really great, meaningful conversation via email or text? We use...
Fundraising’s other R word
I was at a really great talk the other day with a bunch of smart charity...
Tales from the Secret Giver #3: from a whisper to a scream (and everything in between)
It has now been two years since we started the Secret Giver. At the beginning, we...
Fundraisers invited to participate in Rogare research into ‘donor dominance’
Fundraising think tank Rogare is carrying out research into ‘donor dominance’ and is inviting fundraisers to...
Are you thanking the wrong half of your supporters?
Let’s face it. When it comes to thanking our supporters we have a major problem. Not...
“How many different types of fundraising are there?”
“I have a bit of a problem with this question. It seems to position fundraising as...
Marks and Spencer is a very customer-centred company. Does it let customers design their clothes?
Donor-centred or beneficiary-centred. There has been much debate. I have argued on Facebook with my good...
Reinforcements: How to Get People to Help You
Dr Heidi Grant explains how we can elicit helpful behaviour from your friends, family, and colleagues, in...
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