Majority of sector leaders believe charities will be expected to fill public service gaps over next 5 years

The cover of Charities Aid Foundation's Charity Landscape report showing a man and woman serving up a meal

91% of sector leaders believe that charities will be expected to fill gaps in providing public services over the next five years, according to research by the Charities Aid Foundation (CAF). 

CAF surveyed charity Chief Executives for its Charity Landscape report. The findings show that three quarters (71%) believe the public are more aware of their contribution to society because of the pandemic, and nearly two thirds (64%) think that the Government sees charities as vital connections to local communities.

However, less than a third (31%) think the Government values their contribution to public policy, and fewer than one in three (29%) believe that charities are seen as a source of insight to help plan for future crises.


The research found that financial sustainability is the main challenge for the majority (58%) of charity leaders, but that nearly two thirds (64%) of them are pessimistic about Government support for the sector.

75% of charity leaders stated that demand for their organisation’s services had increased during the pandemic, and against the backdrop of strained household finances, 86% anticipated that demand is likely to increase. Although most (80%) are confident that their organisation could meet demand, only half are optimistic about the future of the charity sector overall.

However, the report also found that views of charity leaders varied considerably in the UK’s devolved nations:

Neil Heslop OBE, Chief Executive of the Charities Aid Foundation, said:

“The last two years have reminded all of us that charities form the backbone of our society and the contribution they make to our communities and wider society is undeniable. It’s clear that charity leaders feel unsettled and now is time for charities to take stock about what they need to do to rebuild their finances and reset their relationships with volunteers, donors and the Government.


“With their in-depth local knowledge and on-the-ground networks, charities are in an ideal position to help the Government achieve the 12 missions announced last week to level up the nation.


“Charity leaders will also be concerned about the impact that the strain on household finances could have on demand for their services. It’s vital that charities feel supported as they continue to meet the needs of their communities over the next few months.”