The OnBrand Group is supporting Comic Relief this year for the second year running, providing pre-recorded messages to help manage the high volume of calls received before and during its Sport Relief event.
Sport Relief runs from Friday 18th to Sunday 20th March this year, and call centres have until Tuesday 15th March to request the free messages, which will help support the call centres taking donations during the event by reducing caller frustration and lowering the level of call abandonment.
Rick Kirkham, customer experience manage at OnBrand said:
“The contact centres taking donations for Sport Relief put a great deal of time and energy into it. We’re proud to support them by helping them communicate with customers and donors, both before and during the event.
Get free email updates
Keep up to date with fundraising news, ideas and inspiration with a weekly or daily email. [Privacy]