The Fundraising Stadnards Board (FSB) has appointned Jo Whyte as compliance consultant to advise on handling and resolving complaints received from members of the public in England and Wales.
This brings the staff of the FSB to four full-time and two part-time members in the London office and one full-time member for Scotland and Northern Ireland.
Whyte will work to manage complaints cases and present any that require the three-stage resolution process to the board of the FSB. She will work closely with FSB members who have had a complaint to ensure they abide by the standards set in the Fundraising Promise.
Whyte worked for the Direct Marketing Assocation for nine years before becoming a consultant on data protection, consumer law and best practice issues.
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