Following its recent strategic review, the Charity Commission has announced the launch of Charity Commission Direct, a one-stop shop for charity related enquiries.
The Commission hopes that by centralising its enquiries function, it will better be able to meet customer needs by providing more accurate, relevant information with improved response times to postal and email requests.
All enquiries to the Commission will now be assessed by staff at the service, based in Liverpool, and priority requests identified for action. Other features of the new service include a dedicated helpline for trustee enquiries and a database of frequently asked questions. Later in the year a signposting facility will provide details of specialist organisations for non-Commission enquiries.
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