Bank contact centre workers donate skills to Comic Relief
Howard Lake | 10 March 2005 | News
Five hundred contact centre workers from Bank of Scotland will take a break from banking business tomorrow night to answer telephone calls from people donating money to Comic Relief.
The staff will be volunteering their own time and professional skills between 6.00pm on Friday through until 2.00am on Saturday to support Red Nose Day by processing public pledges by telephone at contact centres in Dunfermline and Leeds.
Jean MacFarlane, call centre manager, said: “People are always keen to give money to good causes but we’re delighted the workers here at Bank of Scotland can also make a real difference by donating our time and skills to handle as many pledges as possible from the public.”
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Over 250 phone lines will be made available for Comic Relief and the numbers advertised on TV throughout the night will be answered by Bank of Scotland and Halifax staff ready to accept donations by Switch, Solo, Visa, JCB and Mastercard.
Michele Settle, Comic Relief’s Marketing Director, said: “Call centres have always been right at the heart of Red Nose Day and without their generous support in taking donation calls from the UK public, we could never raise the sort of sums we do. Comic Relief is delighted that HBOS will have so many volunteers staffing the telephone lines to support our tenth anniversary of Red Nose Day on Friday March 11th.”
About Howard Lake
Howard Lake is consultant editor of UK Fundraising. He founded the site in 1994 and successfully sold it in 2022. As director of Giving X Ltd he is exploring growing giving on a massive scale.
He is the founder of Fundraising Camp and co-founder of GoodJobs.