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Harlequin is highest rated CRM software supplier again

Harlequin is highest rated CRM software supplier again

Harlequin has been rated the top supplier for the fourth year in a row in Fundraising magazine’s Charity CRM Software Survey 2014.

The company designs CRM, fundraising and accounting software, and has 200 not-for-profit organisation clients across the UK.

Its software was the fourth most commonly cited by charities responding

It was ranked highest in answer to ‘How do you rate your CRM software supplier?’ and ‘How do you rate your CRM software system?’, with respectively 2.68 and 2.67 out of three. It also scored 100% from mid-sized charities (those with an income from £1m to £10m) when asked whether they would recommend their CRM supplier.

The company scored even higher this year compared to 2013 for  ‘Functionality’, ‘Ease of use’, ‘Provision of upgrades’ and ‘Integration with other systems’.

The results of the Charity CRM Software Survey are published in the March 2014 issue of Fundraising magazine.

Top concerns of readers who responded included software integration, regulatory compliance, the increasing prevalence of smaller suppliers and the ongoing preference of sector specific CRM software. Diane Sim, reporting on the survey findings in Fundraising, noted:

“Charities continue to favour specialist CRM software tailored for the not-for-profit community over commercial CRM and generic packages”.

Tom Ellis, Managing Director of Harlequin said:

“We are delighted to rank top on both these critical questions in the survey. Last year, our developers were busy enhancing functionality whilst also ensuring the system remains easy to use. Much work was undertaken on template workflows, integration and the release of an upgrade encompassing the new Gift Aid procedures.”

In January this year Harlequin was also voted ‘Best Database Supplier’ in the Institute of Fundraising’s Partners in Fundraising Awards 2014.


Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world's first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp and co-founder of Research massive growth in giving.

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