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Revised guidance on complaints to Charity Commission

Revised guidance on complaints to Charity Commission

The has published revised ./guidance about the process of complaining about charities.

The Commission receives around 2,000 complaints about charities each year cover a wide range of issues, although its remit as independent regulator for charitable activity in England and Wales means that it can only look into specific types of issues.

The revised ./guidance, “Complaints about charities (CC47)”, covers the Commission’s proportionate approach, identifying what it can, and can not look into, and signposting other organisations which might be able to help with complaints that it can not pursue.

The ./guidance indicates that the Commission will only take up complaints where it decides that there is “a serious risk of harm to or abuse of a charity, its assets, beneficiaries or reputation”.

The issues it considers serious include:

* significant financial loss to a charity

* serious harm to beneficiaries, particularly vulnerable beneficiaries

* sham charities

* threats to national security, particularly terrorism

* deliberate use of a charity for private gain

www.charitycommission.gov.uk

Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world's first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp.

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