Public "wouldn't know who to complain to" about charity fundraising
Howard Lake | 13 February 2007 | News
The Fundraising Standards Board which launched yesterday reports that new research shows that the majority of people in the UK would not know where to go if they had a complaint about a charity’s fundraising.
The GfK NOP poll, commissioned last month by the Fundraising Standards Board (FSB), found that 86% of people polled had given to charity last year, but only 22% said they knew whom to contact to lodge a complaint with. The FSB said that this demonstrated the need for an independent standards board.
The research people were most likely to consider making an official complaint if a charity continued to contact them after they had asked them not to, or if a charity had exaggerated, not told the truth to them or if they had been misled by the charity.
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The Fundraising Standards Board can now handle both of these types of complaint.
The GfK NOP survey was conducted via telephone on behalf of the Fundraising Standards Board between 12 and 14 January 2007, with 1,000 individuals taking part.
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About Howard Lake
Howard Lake is consultant editor of UK Fundraising. He founded the site in 1994 and successfully sold it in 2022. As director of Giving X Ltd he is exploring growing giving on a massive scale.
He is the founder of Fundraising Camp and co-founder of GoodJobs.