NTT Fundraising is awarded Investors In People status
Howard Lake | 5 September 2004 | News
Bristol-based telephone fundraising agency NTT Fundraising has received the prestigious Investors in People (IIP) quality benchmark for demonstrating commitment to its employees.
NTT Fundraising raises money for charities as such as ActionAid, Save the Children and the WWF.
The IIP assessment panel were enthusiastic about NTT’s achievements. Its Assessment Report said that although national media coverage had portrayed call centres in a negative light, “nothing could be further from these descriptions when it comes to the environment and atmosphere that is evident at NTT.”
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It reported that “staff are enthusiastic, dedicated and wholeheartedly passionate about their work and the charities for whom they fundraise. The reason for this is quite clear; people are well trained and developed. Their knowledge and fluency about the charities for which they fundraise is first class and the encouragement and support they receive from their managers and colleagues is unique and especially worthy of note.”
NTT has more than 15 years experience of providing telephone fundraising services to charity and not-for-profit organisations. It is part of The Dialog Group, the international group of autonomous companies offering specialist fundraising services to the charity sector. NTT employs 75 members of staff, and each year the company makes more than 200,000 outbound calls.
Investors in People is the national standard which sets out a level of good practice for training and development of people to achieve business goals.
About Howard Lake
Howard Lake is consultant editor of UK Fundraising. He founded the site in 1994 and successfully sold it in 2022. As director of Giving X Ltd he is exploring growing giving on a massive scale.
He is the founder of Fundraising Camp and co-founder of GoodJobs.