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Poor online customer service from US non-profits
Howard Lake | 3 April 2000 | News
Michael Webb of Conference House reports in this month’s NFP TECHNO e-zine on a depressing survey of US charities’ online donor support.
Michael Webb of Conference House reports in this month’s NFP TECHNO e-zine on a depressing survey of US charities’ online donor support. The survey was originally reported in The Chronicle of Philanthropy.
An online donation was made to forty well-known US charities. Well, only 23 of them accepted gifts securely online. Six of these 23 organisations failed to acknowledge the gift within three months. Of the 17 charities requesting offline/paper-based donations, only six acknowledged them. Overall only 57% acknowleged the donations within 90 days.
It might be the New Economy, but bad old habits die hard.
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Read Michael Webb’s report on the recent NSFRE conference in NFP TECHNO.
- Dot.coms move in to NSFRE conference (3 April 2000)
- Waste of resources? (4 April 2000)
- Fundraising events book launched (4 April 2000)
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About Howard Lake
Howard Lake is consultant editor of UK Fundraising. He founded the site in 1994 and successfully sold it in 2022. As director of Giving X Ltd he is exploring growing giving on a massive scale.
He is the founder of Fundraising Camp and co-founder of GoodJobs.