FRSB publishes first adjudication on fundraising complaint
Howard Lake | 25 January 2008 | News
The Fundraising Standards Board has published its first full adjudication on a complaint about fundraising. The complaint against direct mail by Cancer Research UK was not upheld.
The FRSB had handled the complaint after a member of the public had complained first to the charity. The complaint focused on the frequency of mailings, particularly unaddressed mailings, and their enclosures. The FRSB Board considered that there was not sufficient evidence to support the complaint about the number of mailings received.
“This first complaint that has gone to stage three of our process has shown our system works well and is robust,” said Jon Scourse, Chief Executive of the FRSB. “We’ve also been handling some complaints which have been resolved at the second stage but the majority of complaints will be settled directly by the charity concerned”.
He added that the Board would be able to report further on its work in the Spring when it published its annual report. The Board, which administers the scheme for the self-regulation of fundraising in the UK, was launched to the public in February 2007.
www.frsb.org.uk
About Howard Lake
Howard Lake is consultant editor of UK Fundraising. He founded the site in 1994 and successfully sold it in 2022. As director of Giving X Ltd he is exploring growing giving on a massive scale.
He is the founder of Fundraising Camp and co-founder of GoodJobs.