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Charity Commission website automated responses

Charity Commission website automated responses

Am I just being picky, or is it worth asking the to include a note of the subject when they issue automated responses to email enquiries via their website?

I occasionally email the Charity Commission about a number of charities on any given day. The automated response system gives absolutely no indication what enquiry the response relates to. I therefore don’t know if they have actually received the enquiry until c two weeks later, when a proper reply should be issued.

Anyway, I have started to ask them to tweak their system, to see if they can make things clearer. I have not yet received a detailed response, and don’t know if I have received an automated response. Hmm …

Feel free to add your support to this request, if you are that way inclined.

Finbar Cullen
ResearchPlus

Finbar Cullen established ResearchPlus in 2005 to provide fundraising research services for the not-for-profit sector. He researches people, companies and grant-making trusts and foundations, mostly in the UK, but also other parts of the world. Finbar has published directories of “unpublished” grant-making trusts (registered with the Charity Commission and with the Office of the Scottish Charity Regulator), and each month he contributes to The Trust List, highlighting newly registered grant-making trusts worthy of particularly close attention.

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