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Greenpeace direct debit error hits UK donors

Greenpeace direct debit error hits UK donors

A computer error in Greenpeace’s direct debit donations system has caused about 10,000 UK donors to be debited a hundred times their usual monthly amount, according to the BBC.

The error added two noughts to the sums to be deducted automatically from the bank accounts of about 10,000 UK supporters. Direct debit donors typically give Greenpeace between £3 and £10 a month.

Greenpeace has responded quickly and confirmed that it will reimburse all donors affected by 3 January 2006. It will also refund any penalty charges or overdraft fees incurred by supporters as a result of the mistake. Actions to make reimbursements were already underway today.

 

 

Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world's first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp and co-founder of GoodJobs.org.uk. Research massive growth in giving.

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