Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It
Incisive thinking from Grant Leboff on why everything in marketing has changed, and what you can do about it.
We live in a world were people have become empowered. Consumers can contact companies directly and they can talk to each other with a powerful voice they never had before.
Sticky Marketing takes into account these fundamental changes and provides a new set of rules for effective communications in a world transformed by new technology. It introduces a new model of customer engagement and asks ‘not what your marketing can do for you, but what your marketing can do for your customer’.
Companies have to move away from the old marketing system of shouting messages at people to attracting them by providing value around their product or service – in other words by becoming ‘sticky’ or attractive.
Grant Leboff argues that it is not ‘return on investment’ that matters but ‘return on engagement’, not your unique sales point (or USP), but your customer engagement point (your CEP), that will make the difference in today’s cluttered marketplace.
Sticky Marketing proves that marketing should now be about value creation if you want to truly engage with your customers. It is only by providing value that you can win the battle for customer attention – stop shouting and start a conversation.
Leboff has written a second edition, Stickier Marketing:
About Grant Leboff
Grant Leboff is one of the UK’s leading sales and marketing experts. He built a successful direct marketing company in 2002 and sold it six years later. He now serves as its non-executive director and runs a strategic consultancy via the Sticky Marketing Club Ltd and the Sticky Communication Agency Ltd.
He frequently presents at events around the world and regularly contributes to outlets such as The Daily Telegraph, The Independent, The Financial Times and BBC Radio. He is author of Sticky Marketing, Stickier Marketing, and Digital Selling, all published by Kogan Page.
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