BEN, the Motor and Allied Trades Benevolent Fund has selected thankQ’s database management system for its fundraising, grant giving and payroll giving functions. BEN is the automotive industry’s only dedicated charity, providing care and support to employees and their dependants in times of need.
Historically, BEN used three individual systems to manage payroll giving, fundraising and grant administration, but in January 2010, BEN set out to find a supplier who could provide a single, integrated, functionally rich SQL based CRM system.
Chief Executive David Main explained the rationale behind BEN’s decision ‘We were working with systems which lacked integration and which we considered were no longer fit for purpose. To effectively address the needs of our staff, partners and beneficiaries, it was clear that we needed to focus on improved functionality and support, whilst effectively minimising risk and duplication of effort. A single, modern, well supported system was the obvious answer’.
thankQ will initially provide a 20 concurrent user system which will be implemented in two distinct phases; fundraising and payroll giving followed by grants administration. In the first implementation phase thankQ will supply contact management, fundraising, event and volunteer management modules along with customised software to administer the payroll giving agency, whilst the second phase will see the introduction of the Care and Welfare system.
The thankQ CRM system will also integrate with the BEN website and a Kypera finance system.
thankQ Sales Manager, Graham Hewitt said of the win ‘this is a cracking project. BEN planned and prepared meticulously during the procurement process and the user workshops have allowed us to give a clear insight into how thankQ will deliver maximum benefit for Ben. I’m delighted that BEN has put its trust in thankQ to support its operations’.
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