The Guide to Grants for Individuals in Need 24/25 - hold an umbrella over someone's head

Poor telephone manner loses university £1.2m gift

Howard Lake

Howard Lake | 8 March 2000 | News

An American wishing to give £1.2m to a UK university gave it to Glasgow University after the development office at another unnamed university handled his telephone enquiry badly. They reportedly suggested impolitely that he look for another recipient university, so he did.

For the latest reminder that it is all about people, read £1.2m gift follows ‘crank call’ to university by Kirsty Scott at The Guardian.

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Howard Lake

About Howard Lake
Howard Lake is consultant editor of UK Fundraising. He founded the site in 1994 and successfully sold it in 2022. As director of Giving X Ltd he is exploring growing giving on a massive scale. He is the founder of Fundraising Camp and co-founder of GoodJobs.

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