Poor telephone manner loses university £1.2m gift
Howard Lake | 8 March 2000 | News
An American wishing to give £1.2m to a UK university gave it to Glasgow University after the development office at another unnamed university handled his telephone enquiry badly. They reportedly suggested impolitely that he look for another recipient university, so he did.
For the latest reminder that it is all about people, read £1.2m gift follows ‘crank call’ to university by Kirsty Scott at The Guardian.
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About Howard Lake
Howard Lake is consultant editor of UK Fundraising. He founded the site in 1994 and successfully sold it in 2022. As director of Giving X Ltd he is exploring growing giving on a massive scale.
He is the founder of Fundraising Camp and co-founder of GoodJobs.