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Raiser's Edge support

Posted on 10 October 2006 at 2:24 pm
Viewing 7 posts - 1 through 7 (of 7 total)
  • Anonymous
    10 October 2006 at 2:24 pm #2585

    We are currently looking to outsource database support of Raiser’s Edge database. Does anyone have any good recommendations of suppliers with the exception of Blackbaud?

    thanks

    10 October 2006 at 2:47 pm #8889

    Helen,

    It depends very much on your requirements. Support can mean many different things to different people

    As Raiser’s Edge is Blackbaud’s product they are clearly going to be able to offer the most all encompassing support service. By signing a maintenance contract with them you get upgrades and fixes included. That would not be possible with any other provider.

    However if you are looking individual support items e.g. training, assistance in auditing your database, developing custom reports or integration with other applications then there are plenty of other companies or individuals able to offer this kind of service.

    Feel free to contact me if you would like any more information.

    David

    David Zeidman
    Zeidman Development
    http://www.zeidman.info

    Anonymous
    1 November 2006 at 3:09 pm #8890

    Hi not sure if you’ve already sorted this, but we’ve just launched a newly developed web site incorporating full RE integration for Marlborough College in wiltshire.

    If you need any help then we could maybe help 🙂

    Thanks

    Tim Marcus

    MD
    blue LEVEL
    http://www.blue-level.com

    Anonymous
    6 November 2006 at 9:54 am #8891

    Agree with David Zeidman’s points – getting a proper support agreement with Blackbaud is money well spent.

    Having said that, there are companies, including ours, who offer quality training and consultancy at competitive rates compared to Blackbaud, so if that’s the support that’s needed it’s good to explore different options

    Keith
    Purple Vision
    http://www.pvsystems.co.uk

    Anonymous
    22 November 2006 at 5:03 pm #8892

    Do any charites actually outsource their database management, e.g. to include carrying out data integrity checks, monitoring data entry, training to staff etc.?

    Anonymous
    30 November 2006 at 8:53 pm #8893

    Hi Helen

    I don’t believe any of them do outsource their RE support. We at Purple Vision are developing our RE training and consultancy offerings for relaunch in the new year, but this is a bit different from providing the sort of services you’re looking for – where costs of consultants could be an issue.

    Let me know if you want to chat about it more – if there’s a wider demand I’d be keen to see if our organisation can deliver something mutually beneficial!!!

    Keith
    Purple Vision

    Anonymous
    1 December 2006 at 12:40 pm #8894

    Thanks, Keith. I will be in touch in the new year.

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