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Maintenance plans

Posted on 22 September 2005 at 4:26 pm
Viewing 11 posts - 1 through 11 (of 11 total)
  • Anonymous
    22 September 2005 at 4:26 pm #2178

    How much do software companies generally charge for their maintenance/support plans? A vendor is quoting 20% of the price of the software on a yearly basis. Is this high? Low? Does anyone have examples from your software vendors? Thanks in advance!

    Anonymous
    22 September 2005 at 4:34 pm #7874

    How much do software companies generally charge for their maintenance/support plans?

    Is this for fundraising software like Raiser’s Edge? In which case yes, the big players charge a healthy amount for support.

    Anonymous
    22 September 2005 at 4:45 pm #7875

    Yes, we’re looking at Raiser’s Edge, DonorPerfect, Visual Alms, and a few others.

    Anonymous
    27 September 2005 at 12:38 pm #7876

    hi there

    some companies, like Care Business Solutions – http://www.care.co.uk – offer a package where you can buy a set of units – that can be used for consultancy, training or support – that you can buy at the start of a year and then carry over any units to the following year if there’s any left.

    This is very different from how Blackbaud/RE operates where it is indeed 20% of the software cost per annum – but some other software suppliers will have different pricing structures for this.

    I would personally suggest against Visual Alms at the moment – let me know if you want to know why!

    Keith, Purple Vision, 07968 718966
    http://www.purple-vision.com

    Anonymous
    27 September 2005 at 1:09 pm #7877

    Thanks for your suggestions, Keith. I’ll have to do some more research on CARE. I am curious as to why you suggest against Visual Alms.

    Anonymous
    27 September 2005 at 10:36 pm #7878

    give me a call if you like and I’ll explain my thoughts on Alms – it’s quite simple really, and relates to Alms being a product that was very good in 1998 and ahead of the field then, but that now is not something I would recommend people using

    my numbers 07968 718966

    keith

    Anonymous
    3 October 2005 at 7:57 am #7879

    At donorflex, we know that cost of ownership is a key aspect of buying into a software product. History’s littered with software companies who didn’t invest properly in continuous product development and first-line client support services ~ and couldn’t afford to because they’d ignored the challenge of funding ongoing costs in this key area.

    Prudent management means vendors have to charge in step with the level of service their clients require. That commonly results in Annual Support and Product Upgrade costs settling at between 15 and 25 per cent of the initial acquisition price. However, the final account is still about Total Cost and Value for Money ~ where donorflex offers a level of service, scope of operations and value for money that’s unmatched.

    Mark Higgitt
    donorflex
    Media Services Manager

    Anonymous
    3 October 2005 at 8:51 am #7880

    Thanks Mark. Can you summarise donorflex’s charging for maintenance/support, to give users of other systems/products an idea of how they might compare?

    Anonymous
    7 October 2005 at 12:57 pm #7881

    Keith, does that mean Care charge clients for support on a usage basis and not annually? What is the range of costs per call or issue?

    Marc, could you also give an indication of the percentage charge that Donorflex have on support?

    Anonymous
    7 October 2005 at 3:19 pm #7882

    Lianne

    If you drop me an e-mail explaining your circumstances and needs, I’ll be happy to go through the support element of donorflex costs, and anything else you’d like to ask.

    Mark Higgitt
    Media Services Manager
    donorflex
    mark.higgitt@donorflex.com

    Anonymous
    12 October 2005 at 10:41 am #7883

    This thread, and the parallel thread concerning Raisers Edge alternative systems triggered in January by Babs’ query, hinges on users’ notion of value-for-money and judging the balance of risk that exists somewhere between working to budget and buying the peace of mind that comes with the safety net of a support system.

    We know that many factors feed in to the very demanding task of assessing, selecting and buying a database, which is why ~ although no great secret ~ there’s no straight answer to Howard’s request for a summary of how donorflex approaches the issue.

    I mentioned in my last posting that, if anyone drops me an e-mail ~ explaining their circumstances and needs ~ we’ll be happy to go through the support element of donorflex costs, and anything else they’d like to ask.

    It’s no surprise to me that Lianne Ramage hasn’t yet taken up our offer to chat, despite her keen interest in finding out more about donorflex. Although she hasn’t yet declared her position, her two previous postings have hinted at a preference for Raisers Edge. That’s no surprise either, as she’s an account manager at Blackbaud.

    Mark Higgitt
    Media Services Manager
    donorflex
    mark.higgitt@donorflex.com

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