Sometimes when I import (de-duped) email data into an empty message, I notice that the number of people I end up subscribing are fewer than those included in my import file. The only explanation I can think of is that I’m uploading people who have previously unsubscribed using the built-in opt-out feature. I’m not sure if anyone else can think of another reason? My problem however is that there’s no easy way (that I’m aware of) to see these blocked email addresses so I can update our source database.
It would be great if it was possible to view/export all the data in a particular campaign or message. In cases where the Frontwire database must be synchronised with an external source database, this would, in particular, improve the management of unsubscribes. Since unsubscribes can currently only be exported on the back of sent messages, it is virtually impossible to keep the source database up to date – unsubscribes from every message sent (at least from within a reasonably long time period of time) must be repeatedly exported to accompish complete synchronisation.
I agree with a previous post which said that there’s a need for better data management tools in this otherwise fairly capable system.
E-Marketing Manager, Help the Aged
Have had the same problem, what I realised was that we de-duped against postal details on export from our supporter database, but frontwire uses the email address as the unique identifier when it imports.
So when you import the data if there are two records (ie work and home address) sharing the same email address, the second one will over write the first and you will only be left with one record.
Call to Frontwire – we need better pre campaign send data management tools.
You must be logged in to reply to this topic.
Get free daily or weekly email updates from UK FundraisingSign up