# From Chaos to Control

- Link: https://fundraising.co.uk/books/from-chaos-to-control/
- Published: 2013-10-12T08:28:00+01:00
- Author: Howard Lake

**Build A High Performance Team Using Knowledge Management**

By working closely with charities, Sharron Batsch has witnessed first-hand how a
chaotic approach to the management of donor gift data takes its toll. Donations 
are down, donor relations have not been well-recorded and organisational history
is in disarray.

It’s frustrating and yet understandable, as many charities are operating without
a knowledge plan and have no management paradigm to draw from. When it comes to 
data management, chaos doesn’t have to be the norm.

_From Chaos to Control_ will help you to:

• identify areas where chaos lurks

• troubleshoot common data management issues with practical solutions

• implement improvements that are sustainable

• build a high performance team

• create a work environment that is more productive

The intent of this book is to bring chaotic data management issues to light so that
you can make positive adjustments where they will be most beneficial. The result
will be better quality data and more accessible information which leaves staff with
more time to focus on, explore and embrace new opportunities to build a successful
fundraising programme.

## Reviews

I LOVED it. I will talk about it in my weekly blog on my website.”
**Simone P. Joyaux**,
ACFRE, Joyaux Associates

I wish I had this book years ago. Sharron is so right about the challenges for charities
to keep track of all the information about donors, volunteers, people who ask for
information, beneficiaries (ticket buyers, alumni, clients, family, members, etc.).
This MUST be centralised, accessible, and kept up to date. Too often it is incomplete,
scattered, or worse yet, not recorded at all. 
**Ken Wyman**, Fundraising & Advocacy
Consultant; Professor Emeritus (Retired) Humber College