# Donr introduces donation safety net feature

- Link: https://fundraising.co.uk/2020/02/18/donr-introduces-donation-safety-net-feature/
- Published: 2020-02-18T10:45:56+00:00
- Author: Melanie May

**From tomorrow Donr is introducing a new text giving feature to help prevent failed
donations from slipping through the net.**

The donation safety net is being automatically enabled on all accounts 19 February,
and will see donors whose text donations have failed to go through sent a reply 
message telling them why their donation was unsuccessful, and offering them the 
chance to complete their donation by credit or debit card, as well as supply Gift
Aid information.

Previously, donors could ring the [Donr](https://www.donr.com/) helpline to find
out why their donation had failed.

## Advertisement

The new feature is powered by Stripe, which will charge a card processing fee. This
means that while Donr’s 5% fee remains the same, on top of that Stripe will also
charge a fee (1.4% of the donation amount plus + £0.20p) to process the donation.

However, Donr says, the feature should enable charities to catch donations that 
might have slipped through the cracks.

[More information](https://www.donr.com/failed-donations-and-what-were-doing-about-them/)
is available on the Donr site.

 

https://twitter.com/hello_donr/status/1229416664556539904?s=12

 * **[Text users urged to donate to charity at Christmas](https://fundraising.co.uk/2002/12/18/text-users-urged-donate-charity-christmas/)**(
   18 December 2002)
 * **[Barnardo’s launches its first SMS text-back campaign](https://fundraising.co.uk/2004/10/10/barnardo039s-launches-its-first-sms-textback-campaign/)**(
   10 October 2004)
 * **[MP calls for end to VAT on charity donations by SMS](https://fundraising.co.uk/2007/12/18/mp-calls-end-vat-charity-donations-sms/)**(
   18 December 2007)

![Loading](https://fundraising.co.uk/wp-content/plugins/page-views-count/ajax-loader-
2x.gif)