# 13% of charities showed almost no digital activity in 2019

- Link: https://fundraising.co.uk/2019/11/28/13-of-charities-showed-almost-no-digital-activity-in-2019/
- Published: 2019-11-28T11:59:30+00:00
- Author: Melanie May

**Lloyds Bank’s latest Charity Digital Index has revealed that 13% of charities (
26,000) have shown almost no digital activity this year: a 10,000 increase on 2018.
12% of charities also say they do not attribute any benefits to being online.**

However, compared to 2018 there are also 24,000 additional charities who are almost
digital by default, and overall charities are reporting more benefits to being online.

These include:

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 * Simplified process of taking donations (54%)
 * Increased interaction and feedback with donors or supporters (51%)
 * Attracting more donors or supporters (51%)
 * Increased sales or donations (35%)

One-third of all charities with high digital capability saw an increase in turnover
in the last two years compared to only one in five (19%) with low digital capability.

While more charities are taking donations online however, 40% of charities still
lack the digital skills required to set up the ability to do so.

The report also shows mobile app and browser use has remained low, with 19% of charities
using mobile banking 
but only 11% logging in three or more times a year, and only
37% set up to take digital payments.

The biggest barriers to doing more online include 45% of organisations having leaders
that don’t think digital is relevant, staff lacking digital skills in 42% of organisations,
and 39% not seeing it as being worth the investment. 37% of charities also do not
understand which technologies they should invest in to drive their organisation 
forward.

This is the sixth annual edition of Lloyds Bank’s [Charity Digital Index](https://resources.lloydsbank.com/businessdigitalindex/),
which uses the behavioural and transactional data of charities to build a view of
digital capability in the UK. This year it also includes the first measure of UK
Essential Digital Skills, which has evolved from its predecessor the Basic Digital
Skills framework to fully reflect the range of skills organisations need to safely
benefit from the digital world both today and in the future.

It shows that in total, 111,000 charities (56%) have full Essential Digital Skills
needed to operate in 2019, with the digital tasks charities are most likely to be
able to do being: digitally communicating with customers and suppliers (91%), keeping
software up to date (81%) and responding to customer queries (80%).

Charities with the full Essential Digital Skills are also 1.5 times more likely 
than those without to have had an increase in revenue, resulting in more resources
for people and potential benefit for end users.

Ed Siegel, Chief Executive, Charity Bank comments on Lloyds Bank’s UK Business and
Charity Digital Index:

> “In an increasingly digital world, it’s great to see that more and more charities
> recognise the importance of technology and are harnessing the benefits it provides.
> However, while uptake is on the increase, there are still 26,000 (13%) charities
> that have shown almost no digital activity in 2019 and risk falling behind the
> curve as a result. 
> “Investing in technology drives efficiencies throughout any business, can open
> up new streams of income generation and protect organisations from the risk of
> cyber attacks; according to official data one in five charities have experienced
> a cyber breach in the last year. However, it’s also really important to invest
> in the workforce’s digital skills to ensure it is being used as effectively as
> possible, to maximise the benefits in the years to come.  
> “While investing in technology may feel like a series of large upfront costs, 
> charities should feel reassured that there is help at hand and lenders like Charity
> Bank are supporting organisations looking to improve their processes and systems
> so they can deliver a bigger impact to the communities and areas in which they
> operate.”

The [full report](https://resources.lloydsbank.com/businessdigitalindex/) including
calls to action created in partnership with Zoe Amar, Director at Zoe Amar Digital
and Chair of The Charity Digital Code of Practice, can be downloaded from the Lloyds
Bank site.

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