# Four IoF groups partner on Northern Supporter Experience conference - Link: https://fundraising.co.uk/2019/10/29/four-iof-groups-partner-on-northern-supporter-experience-conference/ - Published: 2019-10-29T17:38:00+00:00 - Author: Howard Lake **The first Northern Supporter Experience Conference takes place next month in Leeds. The one-day conference is the product of three Institute of Fundraising regional groups in the North of England working together and with another special interest group of the Institute.** The event addresses the challenge all charities face of delivering the best supporter experience, which is complicated by operating in a multi-channel environment at a time when supporter expectations from charities are rising. Delegates will get to hear from a range of fundraisers and advisers who will their their experience of delivering fantastic supporter care. ## Advertisement [⌊Posthub advert. You create the campaign. We'll handle the postal journey. Get started at post-hub.co.uk.⌉](https://fundraising.co.uk/ads/posthub-20261007-300x250/) For the first time **Giles Pegram CBE and Ken Burnett**, the co-founders of the Commission on the Donor Experience, will share a stage, sharing tips for fundraisers and trustees. Instead of two sequential presentations they will present alternatively over six 10-minute sessions, offering a logical and united story. Giles will start with a brief history of fundraising (from 1389!) and Ken will conclude with a “pithy, open and significant question to the audience”.   > Northern Supporter Experience Conference.[@kenburnett1](https://twitter.com/kenburnett1?ref_src=twsrc%5Etfw) > and I have worked together for forty years, but NEVER presented together. It could > be fisticuffs. It will certainly be interesting. Book your seat.@IoFYorkshire @ > IOF_NE @IoFNorthWest [@katercarroll](https://twitter.com/katercarroll?ref_src=twsrc%5Etfw) > [@DuncanBatty1](https://twitter.com/DuncanBatty1?ref_src=twsrc%5Etfw) [@angelacluffmc](https://twitter.com/angelacluffmc?ref_src=twsrc%5Etfw) > [https://t.co/OEsSFZJ9Eo](https://t.co/OEsSFZJ9Eo) > — Giles Pegram CBE (@gilespegram) [October 28, 2019](https://twitter.com/gilespegram/status/1188923652521238529?ref_src=twsrc%5Etfw)   Eileen Hammond will give the closing address in which she will pick up explicitly on Ken’s question, take it in her own different but complementary direction, and end with a call to action.    ## Tickets and discounts [The event takes place on 21 November](https://www.eventbrite.co.uk/e/northern-supporter-experience-conference-tickets-78157135095) at the Leeds Marriott Hotel. Tickets for members of the Institute of Fundraising and the National Association of Hospice Fundraisers are £55 (plus booking fee), and £65 (plus booking fee) for non-members. Fundraising teams are also encouraged to attend together, with a ticket offer of four for the price of three. To access this discount select the ‘Group Discount’ ticket type when registering.   > So many teams booking into this conference making the most of the 4 for 3 ticket > price! Don’t miss out, book your team on today! ⬇️ [#charityTuesday](https://twitter.com/hashtag/charityTuesday?src=hash&ref_src=twsrc%5Etfw) > [https://t.co/JRihhipJTZ](https://t.co/JRihhipJTZ) > — Chartered Institute of Fundraising Yorkshire (@CIOFYorkshire) [October 29, 2019](https://twitter.com/CIOFYorkshire/status/1189073280310878208?ref_src=twsrc%5Etfw) The IoF groups behind the event have developed the event with the aim of presenting an Institute of Fundraising conference with a national relevance taking place in a region. The organisers also state that its content has been developed with smaller and medium- sized charities in mind. The event, one told UK Fundraising, was “real ‘get on and do it tomorrow, you don’t need permission or a budget’ stuff.” The event is also being seen as a trial with a view to running further multi-group conferences in the North of England and elsewhere outside London. The conference is being co-chaired by Sam Butler, of Starlight Children’s Foundation, and Duncan Batty of Kirkwood Hospice. Case studies will be presented by: * **British Red Cross** – Lesley Pinder and Camille St-Omer Donaldson * **Bone Cancer Research Trust** – Mat Cottle-Shaw   > Join us at the Northern Supporter Experience Conference on 21st November in Leeds. > Booking now open! [https://t.co/sMNL6wPUal](https://t.co/sMNL6wPUal) > — Chartered Institute of Fundraising Yorkshire (@CIOFYorkshire) [October 23, 2019](https://twitter.com/CIOFYorkshire/status/1187020534363672576?ref_src=twsrc%5Etfw) * **[Does your charity have a Supporter Experience Group?](https://fundraising.co.uk/2020/01/20/does-your-charity-have-a-supporter-experience-group/)**( 20 January 2020) * **[About Loyalty marks 10 years of research into supporter loyalty](https://fundraising.co.uk/2025/10/09/about-loyalty-marks-10-years-of-research-into-supporter-loyalty/)**( 9 October 2025) * **[Minimum donation levels: do you turn down small donations?](https://fundraising.co.uk/2008/04/03/minimum-donation-levels/)**( 3 April 2008) ![Loading](https://fundraising.co.uk/wp-content/plugins/page-views-count/ajax-loader- 2x.gif)