# Regulator names charities failing to access FPS stop requests

- Link: https://fundraising.co.uk/2019/09/06/regulator-names-charities-failing-to-access-fps-stop-requests/
- Published: 2019-09-06T09:43:42+01:00
- Author: Melanie May

**The Fundraising Regulator has published a list of 36 charities that, as of 3 September,
had not logged on to the Fundraising Preference Service (FPS) charity portal to 
access requests from the public to stop communications.**

Under the Data Protection Act 2018, individuals have the right to object at any 
time to use of their personal data for marketing purposes: a right that is also 
reflected in the Code of Fundraising Practice.

When a request is made through the [Fundraising Preference Service](https://www.fundraisingpreference.org.uk/)
to stop communication from a charity, the service automatically emails the charity’s
contact on the Charity Commission’s Register of Charities. The email says that someone
from the charity must log in to a charity portal to collect the request, to action
it and stop contacting the individual.

## Advertisement

If charities don’t action a request from the service within 28 days, they are in
breach of section 5.7 of the Code of Fundraising Practice, which states that organisations
must either cease within a reasonable period (as is practicable, but not exceeding
28 days) or not begin to process an individual’s personal data for the purpose of
direct marketing whether they receive such a request.

The Regulator states that it has tried working with the [named charities](https://www.fundraisingregulator.org.uk/code-breach-fundraising-preference-service)
but with no response. As a result, it has decided to publish their names, and to
refer them to the Information Commissioner and the Charity Commission.

It will now publish an updated list each month.

 * **[One more month to respond to Fundraising Preference Service review](https://fundraising.co.uk/2020/02/24/one-more-month-to-respond-to-fundraising-preference-service-review/)**(
   24 February 2020)
 * **[FPS an important service for small & declining number of users, evaluation concludes](https://fundraising.co.uk/2020/11/16/fps-an-important-service-for-small-declining-number-of-users-evaluation-concludes/)**(
   16 November 2020)
 * **[Changes to Fundraising Preference Service announced following review](https://fundraising.co.uk/2022/04/22/changes-to-fundraising-preference-service-announced-following-review/)**(
   22 April 2022)

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