# Giffgaff customers choose to donate a third of goodwill fund to charity

- Link: https://fundraising.co.uk/2018/12/19/giffgaff-customers-choose-donate-third-goodwill-fund-charity/
- Published: 2018-12-19T09:28:44+00:00
- Author: Melanie May

**Giffgaff has announced that it is donating £387,039.70 of the goodwill fund it
set up after this month’s network outage to Crisis.**

Following the outage on 6 December, which was caused by a software issue in a third
party supplier’s system, [giffgaff](https://www.giffgaff.com/) announced that it
was setting up a £1m goodwill fund and gave members affected the opportunity to 
choose airtime credit or to donate to charity, with a deadline of 14 December to
make their decision.

It has now announced on its site and on social media that a third chose to donate
to charity, with it giving £387,039.70 to [Crisis](https://www.crisis.org.uk/) while
the remaining £612,960.30 will be split between the members who chose to receive
credit. They will get 90p each.

## Advertisement

 

> Following the network outage on Dec 6, we gave our members affected the opportunity
> to choose airtime credit or donate to charity from our goodwill fund. We’ve listened&
> are donating £387,039.70 to the charity [@crisis_uk](https://twitter.com/crisis_uk?ref_src=twsrc%5Etfw)&
> £612,960.30 will be split between our members who voted [pic.twitter.com/OW2WJvWVTR](https://t.co/OW2WJvWVTR)
> — giffgaff | We're up to good (@giffgaff) [December 17, 2018](https://twitter.com/giffgaff/status/1074675951328509952?ref_src=twsrc%5Etfw)

 

Ash Scofield, giffgaff CEO, said on the site:

> “We hope that your generous donation will go a long way to having a big impact
> on the people that need to make use of these centres over Christmas and beyond–
> we’ll be making that payment as soon as we can, so that Crisis can make sure that
> it’s being put to use as soon as possible.”

 * **[28% of consumers prefer mobile donations to traditional methods, research suggests](https://fundraising.co.uk/2019/01/21/28-consumers-prefer-mobile-donations-traditional-methods-research-suggests/)**(
   21 January 2019)
 * **[DonatePal launches to enable donations to multiple charities simultaneously](https://fundraising.co.uk/2020/02/20/donatepal-launches-to-enable-donations-to-multiple-charities-simultaneously/)**(
   20 February 2020)
 * **[Covid impact could see text donations fall next year, PSA warns](https://fundraising.co.uk/2020/08/17/covid-impact-could-see-text-donations-fall-next-year-psa-warns/)**(
   17 August 2020)

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