# Fundraising Regulator updates Code on TPS compliance - Link: https://fundraising.co.uk/2018/06/21/fundraising-regulator-updates-code-tps-compliance/ - Published: 2018-06-21T06:56:03+01:00 - Author: Melanie May **The Fundraising Regulator has updated the Code of Fundraising Practice to stress the need for organisations carrying out telephone fundraising to comply with the Telephone Preference Service (TPS).** The Regulator has included a [short guide](https://www.fundraisingregulator.org.uk/information-registration-for-fundraisers/guidance/quick-guide-tps-compliance-checking/) to TPS compliance to help fundraisers understand their responsibilities and, following a consultation, has removed the requirement for telephone fundraising agencies to hold mandatory [TPS Assured certification](http://tpsassured.co.uk/). The rule had stated that telephone fundraising agencies_ _“must have up to date  TPS Assured certification”. This has been updated to stress in more general terms the need to evidence compliance with TPS legal requirements. ## Advertisement Stephen Service, Policy Manager at the [Fundraising Regulator](https://www.fundraisingregulator.org.uk/) said: > “We have listened carefully to feedback from telephone agencies and charities > on this rule following its introduction in 2015. It’s clear that obtaining TPS > assured certification has been a useful and appropriate step for some organisations, > but has proven disproportionately burdensome for others. > “The key point is that there is no ’one-size-fits-all’ where monitoring is concerned. > Charities and agencies need to be able to evidence their compliance with TPS and > take a risk-based approach to how they audit their practices, based on the scale > of their fundraising campaigns and the methods used.” Tamsin Mitchell, Compliance Manager, Telephone Fundraising, Institute of Fundraising said: > “This is a very welcome change to the Code and makes it clear that all organisations > carrying out telephone fundraising must ensure and evidence their compliance with > the legal obligations regarding the Telephone Preference Service (TPS). The quick > guide provides a very clear reference point making it easy to follow the TPS requirements.” > “The change also gives organisations the flexibility to decide how they will record > and demonstrate their compliance. This sensible and practical approach by the > Fundraising Regulator should remove any previously held concerns or difficulties > in complying with both the Code and GDPR.” * **[Online fundraising complaints up by 252% during the pandemic](https://fundraising.co.uk/2021/09/29/online-fundraising-complaints-up-by-252-during-the-pandemic/)**( 29 September 2021) * [**Complaints to Fundraising Regulator rise 13%**](https://fundraising.co.uk/2020/11/05/complaints-fundraising-regulator-rise-13/)( 5 November 2020) * [**Fundraising Regulator income up but more needed to keep it effective, annual report reveals**](https://fundraising.co.uk/2019/01/10/fundraising-regulator-income-up-more-needed-effective-annual-report/)( 10 January 2019)