# How the Commission on the Donor Experience’s work is continuing

- Link: https://fundraising.co.uk/2018/03/22/commission-donor-experiences-work-continuing/
- Published: 2018-03-22T10:44:32+00:00
- Author: Howard Lake

**The work of the Commission on the Donor Experience, the biggest voluntary collaboration
of UK fundraisers on investigating and sharing best practice, continues to be taken
forward.**

The Commission [published its final reports](https://fundraising.co.uk/2017/07/05/commission-donor-experience-reveals-full-findings/)
in July last year at the Institute of Fundraising’s Fundraising Convention in London.
The documents represented the research, analysis and discussion of hundreds of fundraisers
and thousands of hours of their time.

## Donor Experience Project

The reports were well-received, but the work and aims of the Commission is now being
taken forward. The Institute of Fundraising is now officially hosting the **Donor
Experience Project**.

## Advertisement

![Institute of Fundraising Donor Experience group logo](https://wfay6x.infiniteuploads.
cloud/2018/03/iof-donor-experience-group.jpg)

_Work on taking the Commission on the Donor Experience forward has continued since
it published its findings in July 2017._

 

This has developed from the [Donor Experience Special Interest Group](https://www.institute-of-fundraising.org.uk/groups/sig-donor-experience/)
which was set up in October 2017.

The project’s goal is “to help fundraisers deliver a great experience so everyone
feels good about giving”. It aims to help cultivate “a culture in which charities
consistently deliver exemplary experiences for their donors and other supporters”.

The team behind the Donor Experience Project are once again asking for help from
fundraisers who are committed to helping change the culture of fundraising, and 
to “inspiring and stimulating new ways of thinking and behaving”.

 

![Donor Experience Project](https://wfay6x.infiniteuploads.cloud/2018/03/donor-experience-
project.jpg)

 

They are looking for fundraisers who want:

 * to share great ideas or case studies
 * to write blogs or opinion pieces
 * to help promote the Commission’s outputs far and wide.

Those wishing to contribute to the Donor Experience Project should [contact the team](https://fundraising.co.uk/2018/03/22/commission-donor-experiences-work-continuing/Do*************@**************************rg.uk)
via email. There will also be a regular Donor Experience newsletter available sharing
the content contributed.

 

## Donor experience categories in awards

The Donor Experience Commission’s work has also inspired the creation of two new
awards categories for fundraisers.

 * The Institute of Fundraising’s National Fundraising Awards has a category for
   the [Best Donor Experience](http://www.nationalfundraisingawards.org.uk/nominate/best-donor-experience).
 * The Institute of Fundraising’s Insight Awards have a category for the [Best Use of Insight to Improve Your Donor Experience](http://insightinfundraisingawards.org.uk/nominate-form.php?cat=24).

 * **[Marks and Spencer is a very customer-centred company. Does it let customers design their clothes?](https://fundraising.co.uk/2018/11/26/marks-spencer-customer-centred-company-let-customers-design-clothes/)**(
   26 November 2018)
 * **[York event announced to discuss how fundraising needs to change](https://fundraising.co.uk/2016/02/12/york-event-announced-to-discuss-how-fundraising-needs-to-change/)**(
   12 February 2016)
 * **[Is the telephone in fundraising dead?](https://fundraising.co.uk/2016/03/02/is-the-telephone-dead/)**(
   2 March 2016)

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