# National Trust’s redesigned holidays website boosts bookings by 32% - Link: https://fundraising.co.uk/2017/09/29/national-trusts-redesigned-holidays-website-boosts-bookings/ - Published: 2017-09-29T13:00:58+01:00 - Author: Howard Lake **The National Trust has redeveloped its holidays business website and achieved a 32% increase in bookings in the first six weeks.** The [National Trust holidays](https://www.nationaltrust.org.uk/holidays) site, which relaunched in July, is now mobile responsive and optimised across multiple platforms. The redevelopment has been handled by [Manifesto](https://manifesto.co.uk/), the charity’s digital partner, and is part of a five-year digital transformation strategy. The overall aim of that is to consolidate various digital resources into a single, stable and responsive platform. ## Advertisement The site handled an average of 1,000 bookings a month. ![Old version of National Trust holidays site](https://wfay6x.infiniteuploads.cloud/ 2017/09/national-trust-old-holiday-site-desktop.jpg) _Before…_ ![Mobile view of National Trust holidays' redesigned site](https://wfay6x.infiniteuploads. cloud/2017/09/national-trust-new-holiday-site-mobile.jpg) _… after._ The previous version of the website was several years old and the National Trust team knew that it was out of touch with customer expectations and browsing habits. As a result of this, “a huge amount” of customer traffic was being directed away from the website and to the charity’s call centre instead. ## Redesign process Manifesto and the [National Trust](http://www.nationaltrust.org.uk) first focused on delivering the best experience for mobile users, designing and testing mobile prototypes, before these were scaled up to work on the desktop. Manifesto also explored the customer journey and how that fit within the holiday business’ sales funnel. Jim Bowes, CEO at Manifesto, acknowledged that the National Trust had a “complex transactional journey”. After six weeks the site had seen traffic increase by **32.38%** and bookings had increased by **32%** year-on-year within the first month. > Find your autumn retreat – book a holiday cottage break and save 15%: [https://t.co/OX1Q0nrK0U](https://t.co/OX1Q0nrK0U) > [pic.twitter.com/XcRP26J8ny](https://t.co/XcRP26J8ny) > — National Trust (@nationaltrust) [September 21, 2017](https://twitter.com/nationaltrust/status/910942964871868416?ref_src=twsrc%5Etfw) The site will be further enhanced, with the aim of integrating additional types of holiday bookings, marketing automation and personalisation. Tom Barker, Head of Digital at National Trust, commented on the project: “The National Trust’s previous digital journey often left our audiences confused and frustrated. As a charity, we can’t sit back and neglect this vital part of the business. We have worked closely with Manifesto to rebuild our digital offering to future-proof its functionality and make it a positive experience for all users. “The holidays website is the final jewel in the crown. We have finally brought all our web property onto one responsive platform, which is allowing us to focus on innovating and growing the charity.” > Happy Birthday, Agatha Christie! Have you ever visited Greenway, her holiday home > on the banks of the River Dart? [pic.twitter.com/B7YZXNeyvQ](https://t.co/B7YZXNeyvQ) > — National Trust (@nationaltrust) [September 15, 2017](https://twitter.com/nationaltrust/status/908585698512515072?ref_src=twsrc%5Etfw)   * **[The National Trust on its digital roadmap (and moving from Waterfall to Agile)](https://econsultancy.com/blog/69325-the-national-trust-on-its-digital-roadmap-and-moving-from-waterfall-to-agile/) by Ben Davis at econsultancy (21 September 2017)** * **[2022/23 a record year for fundraising, National Trust annual report shows](https://fundraising.co.uk/2023/09/19/2022-23-a-record-year-for-fundraising-national-trust-annual-report-shows/)**( 19 September 2023) * **[National Trust plans for next decade include raising more in this time than in previous century](https://fundraising.co.uk/2025/01/10/national-trust-plans-for-next-decade-include-raising-more-in-this-time-than-in-previous-century/)**( 10 January 2025) * **[National Trust sells images online](https://fundraising.co.uk/2007/07/09/national-trust-sells-images-online/)**( 9 July 2007) ![Loading](https://fundraising.co.uk/wp-content/plugins/page-views-count/ajax-loader- 2x.gif)