# Yonder Digital Group appointed to provide FPS telephone support

- Link: https://fundraising.co.uk/2017/07/20/yonder-digital-group-appointed-provide-fps-telephone-support/
- Published: 2017-07-20T07:56:59+01:00
- Author: Melanie May

**The Fundraising Regulator has appointed Yonder Digital Group to support the recently
launched Fundraising Preference Service.**

[Yonder Digital Group](https://yonderdigitalgroup.com/) will provide supportive 
telephone services to vulnerable members of the public wishing to register their
preferences with a live agent. It will offer a 24/7 supportive telephone service
to callers via a team of highly trained FPS ‘brand ambassadors’. The Fundraising
Regulator chose the Group for its technical expertise and its staff, who are specifically
trained in dealing with vulnerable callers.

Nick Allaway, Head of Finance at the Fundraising Regulator, said:

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> “The FPS is a website based service. However, we are fully aware that some members
> of the public, particularly those not familiar with using online services, will
> want to just pick up the phone to specify their preferences. Therefore, having
> an alternative contact method was critical. Yonder Digital Group, with their technology,
> expertise and highly skilled contact centre agents are able to offer this additional
> support.”

Graham Ede, Yonder Digital Group, added:

> “We are delighted to have been appointed by the Fundraising Regulator to act on
> their behalf to provide supportive telephone services for the FPS. Our solution
> includes a dedicated team of highly trained ‘brand ambassador’ agents who all 
> have the relevant experience and specialist skills to help deal with an array 
> of caller enquiries. To add to this, they are all suitably trained to be able 
> to appropriately assist some of the more vulnerable members of the public.”

 * **[Fundraising Regulator issues alert over FPS invoice scam](https://fundraising.co.uk/2017/09/20/fundraising-regulator-issues-alert-fps-invoice-scam/)**(
   20 September 2017)
 * **[Fundraising Preference Service now available in Welsh](https://fundraising.co.uk/2018/01/23/fundraising-preference-service-now-available-welsh/)**(
   23 January 2018)
 * **[Fundraising Regulator opens FPS in Northern Ireland](https://fundraising.co.uk/2018/03/26/fundraising-regulator-opens-fps-northern-ireland/)**(
   26 March 2018)

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