# Survey asks – how do charities thank their supporters?

- Link: https://fundraising.co.uk/2016/06/14/survey-asks-charities-thank-supporters/
- Published: 2016-06-14T16:00:00+01:00
- Author: Howard Lake

**Fundraising consultancy John Grain Associates (JGA) is exploring how charities
thank their supporters and is inviting fundraisers to take part in their survey.**

 

The company believes that this is the first survey into this element of supporter
care in the UK. Everyone who takes part will receive a free report of the key findings
in August.

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The survey covers areas such as:

 

 * thanking permissions
 * types of thank yous
 * thanking channels
 * content
 * speed
 * signatories

 

JGA hopes that it will “provide some insights into how much time, effort, resources
and planning charities put into their thank you communications”. The company undertakes
to keep all responses confidential. Furthermore, “all findings in the report will
be anonymised to protect individuals and the charities they work for”.

 

The [thank you survey](https://www.surveymonkey.co.uk/r/9G6VPQP) is open now and
closes on **29 July 2016**.

 * **[Connect Assist to launch fundraising agency service](https://fundraising.co.uk/2017/06/28/connect-assist-launch-fundraising-agency-service/)**(
   28 June 2017)
 * **[‘Computer says no’ is not the answer supporters want to hear](https://fundraising.co.uk/2011/08/10/quotcomputer-says-noquot-not-answer-supporters-want-hear/)**(
   10 August 2011)
 * **[Supporter Services Forum established to share best practice](https://fundraising.co.uk/2012/07/20/supporter-services-forum-established-share-best-practice/)**(
   20 July 2012)

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