# FRSB turns down complaint but issues guidance recommendation

- Link: https://fundraising.co.uk/2016/05/20/frsb-turns-down-complaint-issues-guidance-recommendation/
- Published: 2016-05-20T08:14:57+01:00
- Author: Melanie May

**A complaint concerning a £1 discretionary donation to diners’ bills has not been
upheld by the [FRSB](http://www.frsb.org.uk/).**

The discretionary donation to [Genesis Breast Cancer Prevention](https://genesisuk.org/)
was added to every diner’s bill during the Christmas period at a local branch of
a chain of restaurants operating in the UK.

The complainant felt the approach was deceptive because they had not seen any promotional
literature about the partnership with the charity. They also felt it failed to take
into account their right to be able to make an active choice about whether or not
to donate to charity and that it put diners in an ‘awkward position’.

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The FRSB reviewed the campaign against industry standards, and established that 
promotional literature about the campaign had been placed on each table and displayed
centrally within the restaurant. It found that all customers were also given the
opportunity to opt out of making a donation at the point of paying for their meal.
The charity had also carried out due diligence to ensure that the campaign was carried
out appropriately.

The FRSB concluded that the fundraising initiative was compliant with the Institute
of Fundraising’s Code of Fundraising Practice. However, it also noted the increasing
popularity of this fundraising method, and has recommended that new guidance for
this type of charitable donation should be developed and incorporated into the Code
of Fundraising Practice.

Andrew Hind, chair of the Fundraising Standards Board, said:

> “Discretionary donations have become increasingly common in restaurants and shops
> which want to generate income for charities as part of their social responsibility
> activity. It has become a popular way for many people to give to charity. As such,
> we recommend that further guidance is developed to support charities and third
> parties looking to fundraise in this way.”

The adjudication is available on the FRSB site: [http://www.frsb.org.uk/complaints/latest-adjudications/latest-adjudications/](http://www.frsb.org.uk/complaints/latest-adjudications/latest-adjudications/)

 * **[Complaint about charity collection bag not upheld in last FRSB adjudication](https://fundraising.co.uk/2016/08/31/complaint-charity-collection-bag-not-upheld-last-frsb-adjudication/)**(
   31 August 2016)
 * **[Fundraising Regulator announces new approach to complaints report with ‘pause’ until 2020](https://fundraising.co.uk/2017/12/14/fundraising-regulator-announces-new-approach-complaints-report-pause-2020/)**(
   14 December 2017)
 * **[Regulator launches survey ahead of reviewing fundraising complaints reporting](https://fundraising.co.uk/2023/07/10/regulator-launches-survey-ahead-of-reviewing-fundraising-complaints-reporting/)**(
   10 July 2023)

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