SpecialEffect – The gamers’ charity has rolled out HarlequinCRM to ensure cohesive working across teams and to coordinate frontline and fundraising activities.
To help provide modified gaming technology to anyone with a physical disability, 12 members of staff use Harlequin CRM throughout the charity. The service delivery team of occupational therapists and technology advisers use the system to run the equipment loan library and StarGaze project, while the fundraisers manage individuals, major donors, grants, corporates and events.
Barry Floyd, Operations Coordinator at SpecialEffect said:
“The reason we selected Harlequin was that the software clearly suited our needs as a charity and we instantly warmed to the team; it was evident they were people who would deliver and remain interested.”
The installation of Harlequin CRM was a final part of an infrastructure upgrade and a progression from the charity using Google Docs.
“The way our data and processes were setup was becoming unwieldy and I wanted to minimise the possibility for error as we continue to grow; I could see that an established charity software product was the answer. The data we provided from Google Docs was in a nightmarish format but Harlequin understood our requirements and migrated the information successfully.
“Despite several stalls on our part, Harlequin remained understanding and patient, implementing the system to a timescale that really suited us. We couldn’t be happier with our choice of service providers and with the ongoing support provided.”
Tom Ellis, Managing Director of Harlequin comments:
“SpecialEffect is a future-focused charity that will maximise the potential of the software – they are a great fit for Harlequin CRM and we are delighted to be working alongside them in the brilliant work they do.”
More about SpecialEffect
SpecialEffect uses technology to enhance the quality of life of people with physical disabilities. Its mission is to enable anyone, whatever their physical disability, to enjoy video games, leisure technology and communication. By using technology ranging from modified joypads to eye-control, it is finding a way for people to play to the very best of their abilities. But this is not just for fun. By levelling the playing field, it is bringing families and friends together and having a profoundly positive impact on therapy, confidence and rehabilitation.
The team visits people to find out exactly what they want to play, and what they need to play it. It then matches, modifies or creates hardware and software to lend to them, and give support so they can get the best out of it. They don’t charge and don’t sell any equipment. SpecialEffect supports people with all kinds of needs, including stroke and road traffic accident patients, individuals with life-limiting conditions and injured soldiers returning from overseas.
More about Harlequin Software Ltd
Harlequin designs CRM, fundraising and accounting software that enables charities to stand out and achieve strategic success. Harlequin utilises the Microsoft SQL Server relational database and .NET technologies.
Established in 1986, Harlequin supports over 300 not-for-profit organisations across the UK. With a 99% client retention rate, Harlequin works with healthcare and welfare organisations, faith charities, education establishments, museums, arts charities and membership associations. Harlequin’s award-winning credentials see it topping the Charity CRM Software Survey and being voted Best Database Supplier in the Institute of Fundraising’s Partners in Fundraising Awards.
Louise Eagle, Marketing Manager, Harlequin
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