# York event announced to discuss how fundraising needs to change

- Link: https://fundraising.co.uk/2016/02/12/york-event-announced-to-discuss-how-fundraising-needs-to-change/
- Published: 2016-02-12T15:04:49+00:00
- Author: Howard Lake

**The Commission on the Donor Experience is holding its first event for fundraisers
to gather ideas and contributions on how fundraising best practice can be achieved
and shared.**

[The Commission](https://fundraising.co.uk/2015/10/01/commission-on-the-donor-experience-to-put-donors-back-at-the-heart-of-fundraising/),
which is supported by a group of around 60 volunteer ‘enthusiasts’ – fundraisers
who support its aims – is intended to review **how best to put the donor at the 
heart of charity fundraising**.

It was established in the wake of the [media and political criticism of some fundraising activities](https://fundraising.co.uk/2015/07/12/the-daily-mail-criticises-fundraising-methods-for-five-days-running/)
by some charities during 2015. Its formation was welcomed in the [Etherington Review](https://fundraising.co.uk/2015/09/22/fundraising-self-regulation-review-recommends-replacing-frsb-and-creating-fundraising-preference-service/).

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The event, to be held in central York on 4 March, is open to fundraisers and there
is no charge to attend, although a £15 voluntary donation to cover costs is requested.
It is for those who think fundraising needs to change. The discussions will be fed
into the Commission’s deliberations.

The event will take an informal and practical approach to sharing information and
is inspired by the Open Space approach. It will be facilitated by Howard Lake, founder
of [Fundraising Camp](https://fundraising.co.uk/fundraising-camp).

![Ken Burnett & Giles Pegram on why they set up the Commission on the Donor Experience](
https://wfay6x.infiniteuploads.cloud/2015/10/media-criticisms-quotation-burnett-
pegram.jpg)

The event is designed to make progress on developing best practice around a number
of areas:

 * Engaging trustees to focus on the donor experience
 * Setting the right targets, measuring the right things
 * Creating a culture of donor and supporter care
 * Working with vulnerable people
 * Understanding donors better; developing insights
 * How to recruit and develop fundraisers
 * Outsourcing fundraising; working with agencies

Delegates are especially encouraged to share details of what their organisations’
donors are saying needs to change.

[Booking is open now](http://donor-experience.com/Event/open-space-event-york) for
the afternoon event.

Further similar events are expected to take place.

 * **[Is the telephone in fundraising dead?](https://fundraising.co.uk/2016/03/02/is-the-telephone-dead/)**(
   2 March 2016)
 * **[12 members of Commission on the Donor Experience announced](https://fundraising.co.uk/2016/03/07/12-members-of-commission-on-the-donor-experience-announced/)**(
   7 March 2016)
 * **[Has this 50 year old piece of fundraising ever been bettered?](https://fundraising.co.uk/2017/02/23/has-this-50-year-old-piece-of-fundraising-ever-been-bettered/)**(
   23 February 2017)

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