# Harlequin is highest rated CRM software supplier again

- Link: https://fundraising.co.uk/2014/03/13/harlequin-highest-rated-crm-software-supplier/
- Published: 2014-03-13T13:29:37+00:00
- Author: Howard Lake

Harlequin has been rated the top supplier for the fourth year in a row in Fundraising
magazine’s [Charity CRM Software](https://fundraising.co.uk/2017/01/16/top-10-crms-charities-nonprofits/)
Survey 2014.

 

The company designs CRM, fundraising and accounting software, and has 200 not-for-
profit organisation clients across the UK.

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Its software was the fourth most commonly cited by charities responding

 

It was ranked highest in answer to ‘How do you rate your CRM software supplier?’
and ‘How do you rate your CRM software system?’, with respectively 2.68 and 2.67
out of three. It also scored 100% from mid-sized charities (those with an income
from £1m to £10m) when asked whether they would recommend their CRM supplier.

 

The company scored even higher this year compared to 2013 for  ‘Functionality’, ‘
Ease of use’, ‘Provision of upgrades’ and ‘Integration with other systems’.

 

The results of the Charity CRM Software Survey are published in the March 2014 issue
of Fundraising magazine.

 

Top concerns of readers who responded included software integration, regulatory 
compliance, the increasing prevalence of smaller suppliers and the ongoing preference
of sector specific CRM software. Diane Sim, reporting on the survey findings in 
Fundraising, noted:

 

> “Charities continue to favour specialist CRM software tailored for the not-for-
> profit community over commercial CRM and generic packages”.

 

Tom Ellis, Managing Director of Harlequin said:

 

> “We are delighted to rank top on both these critical questions in the survey. 
> Last year, our developers were busy enhancing functionality whilst also ensuring
> the system remains easy to use. Much work was undertaken on template workflows,
> integration and the release of an upgrade encompassing the new Gift Aid procedures.”

 

In January this year [Harlequin](http://www.harlequinsoftware.co.uk) was also voted‘
Best Database Supplier’ in the Institute of Fundraising’s Partners in Fundraising
Awards 2014.

 * **[Five points to consider when starting a CRM implementation project](https://fundraising.co.uk/2014/03/25/five-points-consider-starting-crm-implementation-project/)**(
   25 March 2014)
 * **[Advanced Computer Software Group acquires ConsultCRM](https://fundraising.co.uk/2014/04/04/advanced-computer-software-group-acquires-consultcrm/)**(
   4 April 2014)
 * **[Interview with Vin Murria of Advanced Computer Software Group plc](https://fundraising.co.uk/2014/06/06/interview-vin-murria-advanced-computer-software-group-plc/)**(
   6 June 2014)

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