# Institute extends policy helpline to Facebook and Twitter

- Link: https://fundraising.co.uk/2013/03/05/institute-extends-policy-helpline-facebook-and-twitter/
- Published: 2013-03-05T10:37:52+00:00
- Author: Howard Lake

**The Institute of Fundraising’s (IoF) policy helpline service is being extended
to Twitter and Facebook from Friday this week. The membership body is working to
extend the way that policy staff give support to members and the public alongside
the existing telephone helpline.**

At first the online helpline will be available on the first Friday of every month,
but the Institute aims to increase that to a weekly session.

Last year the Institute's policy team dealt with 1,500 phone enquiries and 1,200
via email from its 5,200 individual members and the general public.

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Susan Luxford, the Institute’s new Digital Communications Manager, said: “These 
enquiries come from the very biggest to the very smallest charities, community groups,
professionals and individuals with an ill family member. There’s a need for good
advice, and we’ve developed a way of ensuring that we provide support in ways that
meet people’s needs.

The Institute’s policy helpline will be available on Twitter and Facebook from Friday
8 March 2013. The first online helpline session will run from 10:00 until 12:00.
To take part, ask your questions to @ioftweets on Twitter using the #iofhelp hashtag,
or on the [Institute's Facebook fan page](http://www.facebook.com/instituteoffundraising)
wall.

www.institute-of-fundraising.org.uk

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