# Supporter Services Forum established to share best practice

- Link: https://fundraising.co.uk/2012/07/20/supporter-services-forum-established-share-best-practice/
- Published: 2012-07-20T09:59:15+01:00
- Author: Howard Lake

THINK Consulting Solutions is launching a Supporter Services Forum to enable those
that work in charities’ supporter services teams to play a more active and strategic
role in stewardship, fundraising and maximising the lifetime value of supporters.

The Forum will hold quarterly meetings featuring expert speakers, and commission
research reports.

Issues likely to be addressed include:

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* How do you keep abreast of best practice in an area that is still fledgling in
many ways?

* What’s the most effective way to solve the supporter care issues that are bound
to arise?

* How can you ensure that valuable supporters stay on board and engaged with your
organisation’s aims?

* How do you garner the backing you need from within your organisation to deliver
against a changing remit?

Tony Elischer, Managing Director of THINK Consulting Solutions explained why the
company had established the forum. “This is an exciting time for supporter services”
he said, “and also a challenging one.

“By bringing together supporter services leaders, we will facilitate the opportunity
to learn, develop and excel in the company of peers and to make a meaningful and
lasting impact on the performance of supporter services, at a critical time for 
the discipline and the sector.”

THINK has previously created two other specialist forums, one of which was for community
fundraising. It is still operating after six years. Denise Davies, Head of Community
Fundraising at the Motor Neurone Disease Association said: “The Community Forum 
is invaluable, both as a source of information and for support.”

www.thinkcs.org

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