# Charity Commission website automated responses

- Link: https://fundraising.co.uk/2012/05/21/charity-commission-website-automated-responses/
- Published: 2012-05-21T13:15:45+01:00
- Author: Finbar Cullen

Am I just being picky, or is it worth asking the Charity Commission to include a
note of the subject when they issue automated responses to email enquiries via their
website?

I occasionally email the Charity Commission about a number of charities on any given
day. The automated response system gives absolutely no indication what enquiry the
response relates to. I therefore don’t know if they have actually received the enquiry
until c two weeks later, when a proper reply should be issued.

Anyway, I have started to ask them to tweak their system, to see if they can make
things clearer. I have not yet received a detailed response, and don’t know if I
have received an automated response. Hmm …

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Feel free to add your support to this request, if you are that way inclined.

Finbar Cullen

Research**Plus**

 * **[Public still trust charities but concerned over some methods, says survey](https://fundraising.co.uk/2012/07/04/public-still-trust-charities-concerned-over-some-methods-says-survey/)**(
   4 July 2012)
 * **[William Shawcross to be new Charity Commission Chair](https://fundraising.co.uk/2012/09/07/william-shawcross-be-new-charity-commission-chair/)**(
   7 September 2012)
 * **['Be good, as well as do good' says new Chair of the Charity Commission](https://fundraising.co.uk/2012/11/29/039be-good-well-do-good039-says-new-chair-charity-commission/)**(
   29 November 2012)