# New system to help Cancer Research UK validate supporter bank details

- Link: https://fundraising.co.uk/2012/02/08/new-system-help-cancer-research-uk-validate-supporter-bank-details/
- Published: 2012-02-08T09:37:18+00:00
- Author: Howard Lake

Cancer Research UK has implemented a bank account validation tool to help it prevent
the loss or delay of donations through inaccurate bank account details and to save
time in re-engaging with supporters. Using eVERIFY from electronic payment solutions
provider Albany Software, the charity expects to reduce the number of donations 
lost through human error in providing bank details.

The new system, which integrates with CRUK’s Siebel Customer Relationship Management(
CRM) system through Albany’s API toolkit, will crosscheck and validate UK bank account
information provided by donors. It will do this in real-time, enabling the charity
to validate the donor’s details while they are on the phone.

Previously the charity could validate bank and credit card details only when it 
initiated one of its bi-monthly Bacs runs. It made the organisation entirely reliant
on the accuracy of the details submitted by its donors over the phone. It would 
then have to contact the donor again to find out the correct details, costing more
time and money.

## Advertisement

 [⌊Posthub advert. You create the campaign. We'll handle the postal journey. Get started at post-hub.co.uk.⌉](https://fundraising.co.uk/ads/posthub-20261007-300x250/)

Rakesh Jena, Senior Business Design Manager at Cancer Research UK, explained that
Direct Debit payments are a core financial process for the charity. “Before implementing
eVERIFY,” he said, “there wasn’t any decisive control on how the account numbers
and sort codes of donors were taken, which resulted in rejected payments and essentially
lost donations. Our staff then had to backtrack and phone the donor again to get
the right details so the payment would go through, which effectively meant campaigning
twice for the same donation.”

The system has been in place for two months and Jena reports “a big improvement 
in the number of rejected payments, with all the incorrect payments we’ve flagged
at point of entry being prevented from going through the rejection cycle.”

www.albany.co.uk

 * **[Charities to earn donations for promoting Direct Debit in Bacs campaign](https://fundraising.co.uk/2012/03/15/charities-earn-donations-promoting-direct-debit-bacs-campaign/)**(
   15 March 2012)
 * **[Bacs' Big Break offers £5,000 a month in online charity vote](https://fundraising.co.uk/2013/02/04/bacs039-big-break-offers-5000-month-online-charity-vote/)**(
   4 February 2013)
 * **[Bacs’ Big Break campaign raises £150k for 120 charities](https://fundraising.co.uk/2013/09/16/bacs039-big-break-campaign-raises-pound150k-120-charities/)**(
   16 September 2013)