# Saying thank you with Twitter campaign

- Link: https://fundraising.co.uk/2011/12/13/saying-thank-you-twitter-campaign-0/
- Published: 2011-12-13T21:32:04+00:00
- Author: Sylwia Korsak

**This new O2 Christmas campaign running on Twitter belongs obviously to commercial
sector. However I truly believe that there is a lot nonprofits can learn from it.**

Basically O2 team on Twitter is asking their followers (or any other Twitteratti)
to tweet a copy of Christmas message with tag #o2santa at their [@O2 account](https://twitter.com/#!/O2).
If you do it before midday of Thursday the 15th their team will record Santa passing
this message on to your readers, friends or family on YouTube. 
The end result is
brilliant! Just have a look:

As a blogger I find this idea really engaging – it’s fun. But more than that – it
actually provides me with great content for my blog, my e-mail holiday wishes or
social network update.

## Advertisement

As a social media marketer I understand that it might be one of those projects that
is really difficult to manage logistically, might be a bit expensive but is really
well structured, relevant and IS fun! The entry barrier to this activity is very
low – basically you need to have a Twitter account.

It creates content that makes people happy and will be shared! Users expectations
are managed – @O2 does not promise to answer all tweets but as many as possible.
It’s consistent all across many channels – Twitter account uses Christmas narrative
too if you talk to them about it. It’s extremely well timed and positioned. Each
video contains the description of entire activity to allow easier reach of new audiences:

“Welcome to O2’s very own virtual Santa’s Grotto. Because O2 knows that we can’t
all be with loved ones during the festive season, we thought we’d find a way to 
help spread some cheer this Christmas — all thanks to Santa, who has taken some 
time off to give us a hand with our mission. 
If you’d like to send a message to
a loved one from Santa’s grotto, all you need to do is Tweet with the message you’d
like Santa to read out to @O2 using the hashtag #o2santa. Santa will record your
message and we’ll send you a Tweet with a link to it once it’s ready to go so you
can pass it on. Whether you’re sending a message to your son or daughter, a far-
flung friend or relative, or just want to send a festive love-bomb to your Twitter
friends … use O2 Santa to spread a little love this Christmas. Santa’s grotto is
open from 9.00 am on 12 December to 12.00 pm (midday) on 15 December. We will try
our best to deliver all messages we receive in time for Christmas!”

It’s one of those PR activities on-line that bring value to the readers. You are
not pushed to be an O2 customer, like the Facebook page or even follow the @O2 Twitter
account. It’s a classic example of giving something enjoyable to the public. Small
thank you gesture which – I am sure – will help the brand perception and boost the@
O2 sales one way or another. Good idea, well executed and fun – one to learn from!(
You can find Howard Lake’s message [here](https://www.fundraising.co.uk/blog/2011/12/13/seasonal-thank-you-uk-fundraising039s-bloggers))