# Are web problems damaging your fundraising messages?

- Link: https://fundraising.co.uk/2011/10/26/are-web-problems-damaging-your-fundraising-messages/
- Published: 2011-10-26T18:45:54+01:00
- Author: Kevin Baughen

**Bit of a longer blog this week but I hope you’ll bear with me as I’ve come across
an interesting issue that more and more charities, small businesses, community groups
etc. are going to need to think about in relation to their web presence.**

It stems from the increasing popularity of multiple browsers now being used by many
of us to access the web.  I should admit right now that I use a PC and a Blackberry
but I’ve asked the views of colleagues with Android phones and Apple products and
they experience the same issue (albeit in different ways).

Put simply, I’m baffled by how different the same thing can look on different browsers
and the fact that some things don’t work at all in some browsers whilst everything
is tickety-boo in others!

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How important this is depends on how we are trying to deliver our core messages.
Consider these examples.

I was looking at the [RSPCA](http://www.rspca.org.uk/home)’s website and had cause
to try and find some information about their rescue teams.  The charity chooses 
to use videos to show footage of their teams in action and I think this is a great
tool to support both campaigning and fundraising.

[I watched the video](http://www.rspca.org.uk/in-action/whatwedo/rescue/footage)
in my preferred browser, [Firefox](http://www.firefox.com) but the delay in the 
film starting irritated me sufficiently to switch to [Google Chrome](http://www.google.com/chrome),
which is usually a faster browser.  The video did indeed start more quickly (well,
it actually started!) and I watched the team in action, hanging over the edge of
a very high cliff to rescue a ram.

Great stuff! I thought.  But then I thought about the people who might not have 
seen the video because they didn’t know to, or have the option to, switch to another
browser.  Or, let’s be honest, didn’t bother because they feel they shouldn’t have
to – which isn’t an unreasonable reaction.  Out of curiosity I tried to watch the
video using [Internet Explorer](http://www.microsoft.com/windows/internet-explorer/default.aspx)
and the video frame didn’t load on the page at all.

Considerably more knowledgeable people then me will shout at this point that a) 
I’m not using an up to date version of X or Y and b) what do you expect if you’re
going online in the evening when everyone is doing the same thing?  But I do update
my machines when prompted and I use the web for leisure in the evenings – **_just
like millions of other potential donors, supporters and customers_**.

Another example is of the small rural community charity [Hidden Britain](http://www.hiddenbritainse.org.uk)
which is trying to grow its social media impact and engage in lots of interesting
conversations.  Trouble is, they’re having to work out how to get their ‘share this’
buttons to appear consistently across the different browsers.

Difficult to share interesting content if the technology doesn’t easily support 
users.

I’m not sure there is anything that can be done about much of this strategically,
but it does suggest a few key tactics to think about:

 * If you’re going to use videos to tell your stories, attract support or underpin
   your ‘ask’, they need to be simple enough to download quickly and robust enough
   to be visible on any major browser.  Otherwise they may actually be damaging
 * Clever buttons and widgets are grand if they must work properly – particularly
   if they are related to making donations, getting in contact, sharing messages
   socially or any other important actions
 * For some reason, the latest version of PDF readers embedded into websites don’t
   all work across the major browsers.  That means your press release, research 
   findings or latest campaign posters might not be visible to a sizeable part of
   your audience! (take note Vodafone)

Rule of thumb: if your message and what it’s asking visitors to do is important,
check that it is visible to everyone, even if this means foregoing some of the clever
online toys.

And why is this more important for charities and smaller businesses in particular?
The issue exists for all organisations of course, but it’s these organisations that
are less likely to have dedicated teams of web techs to help makes sure different
browsers aren’t damaging their chances of delivering the best messages they possibly
can.

**Have you had a similar experience?  What did you do?**