# JustGiving to compensate charities for website problems

- Link: https://fundraising.co.uk/2009/06/25/justgiving-compensate-charities-website-problems/
- Published: 2009-06-25T23:48:21+01:00
- Author: Howard Lake

**Online fundraising site [JustGiving](http://www.justgiving.com) has announced 
that it will refund its 5% transaction fee for any donations made within seven days
from the day that it relaunched its site on 20 June 2009.**

The website has been redesigned, with new services being introduced, and a new technology
framework (.net rather than ASP) underpinning it. Despite “extensive testing” of
the new system, the site has been unavailable to some visitors at times this week.

A message on the company’s blog today from Heather Bird said: “We take full responsibility
for our mistakes and our tech team is working 24 hours a day to fix everything, 
and the rest of the team are staffing the phones and email enquiries to try and 
help out as quickly as possible”.

## Advertisement

The announcement of financial compensation was made by Zarine Kharas, JustGiving’s
CEO:

[Zarine (CEO) on how we are compensating charities](https://vimeo.com/5323699) from
[JustGiving](https://vimeo.com/justgiving) on [Vimeo](https://vimeo.com).

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