# GetSatisfaction.com – and give satisfaction to your donors?

- Link: https://fundraising.co.uk/2008/07/24/getsatisfactioncom-and-give-satisfaction-your-donors/
- Published: 2008-07-24T14:06:14+01:00
- Author: Howard Lake

GetSatisfaction.com is a website that offers an instant and free customer service
tool. Numerous companies are using it to enable their users and customers to share
complaints, suggestions, and queries about their product or service.

You can use it to “create a transparent, free-flowing dialogue between you and your
customers”. As such you can “make it your entry point into the conversation and 
transform your customer service from a cost center into an engine for building culture
and creating evangelists”.

I can find only a tiny number of charities/nonprofits on it, yet it strikes me as
a potentially very useful tool for those of them that are keen to be transparent.

## Advertisement

 [⌊Posthub advert. You create the campaign. We'll handle the postal journey. Get started at post-hub.co.uk.⌉](https://fundraising.co.uk/ads/posthub-20261007-300x250/)

Downsides are – you need to staff the site and, heavens, accept that people will
submit negative feedback in public. Similarly, your charity won’t control the data
of people using the site. If you can live with those issues then this strikes me
as a very vibrant way of learning from and helping your donors.

Don’t get distracted by the number of tech companies and products that are using
the site. I look forward to seeing some charities trying this out.

If you do use it, let me know how you get on.

www.getsatisfaction.com

 * **[The ethical implications of circumventing chuggers' fundraising fees](https://fundraising.co.uk/2008/07/28/ethical-implications-circumventing-chuggers039-fundraising-fees/)**(
   28 July 2008)
 * **[New pet lovers social network launches with viral talking pets campaign](https://fundraising.co.uk/2008/07/30/new-pet-lovers-social-network-launches-viral-talking-pets-campaign/)**(
   30 July 2008)
 * **[Dogs Trust starts twittering](https://fundraising.co.uk/2008/07/31/dogs-trust-starts-twittering/)**(
   31 July 2008)