# Revised guidance on complaints to Charity Commission

- Link: https://fundraising.co.uk/2008/06/25/revised-guidance-complaints-charity-commission/
- Published: 2008-06-25T04:52:22+01:00
- Author: Howard Lake

**The Charity Commission has published revised guidance about the process of complaining
about charities.**

The Commission receives around 2,000 complaints about charities each year cover 
a wide range of issues, although its remit as independent regulator for charitable
activity in England and Wales means that it can only look into specific types of
issues.

The revised guidance, “Complaints about charities (CC47)”, covers the Commission’s
proportionate approach, identifying what it can, and can not look into, and signposting
other organisations which might be able to help with complaints that it can not 
pursue.

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The guidance indicates that the Commission will only take up complaints where it
decides that there is “a serious risk of harm to or abuse of a charity, its assets,
beneficiaries or reputation”.

The issues it considers serious include:

* significant financial loss to a charity

* serious harm to beneficiaries, particularly vulnerable beneficiaries

* sham charities

* threats to national security, particularly terrorism

* deliberate use of a charity for private gain

www.charitycommission.gov.uk

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