# FRSB publishes first adjudication on fundraising complaint

- Link: https://fundraising.co.uk/2008/01/25/frsb-publishes-first-adjudication-fundraising-complaint/
- Published: 2008-01-25T08:45:56+00:00
- Author: Howard Lake

The Fundraising Standards Board has published its first full adjudication on a complaint
about fundraising. The complaint against direct mail by Cancer Research UK was not
upheld.

The FRSB had handled the complaint after a member of the public had complained first
to the charity. The complaint focused on the frequency of mailings, particularly
unaddressed mailings, and their enclosures. The FRSB Board considered that there
was not sufficient evidence to support the complaint about the number of mailings
received.

“This first complaint that has gone to stage three of our process has shown our 
system works well and is robust,” said Jon Scourse, Chief Executive of the FRSB.“
We’ve also been handling some complaints which have been resolved at the second 
stage but the majority of complaints will be settled directly by the charity concerned”.

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He added that the Board would be able to report further on its work in the Spring
when it published its annual report. The Board, which administers the scheme for
the self-regulation of fundraising in the UK, was launched to the public in February
2007.

www.frsb.org.uk

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