# Charity Commission offers new customer complaints procedure

- Link: https://fundraising.co.uk/2008/01/04/charity-commission-offers-new-customer-complaints-procedure/
- Published: 2008-01-04T12:13:08+00:00
- Author: Howard Lake

**If you are dissatisfied with the service delivery of the Charity Commission for
England and Wales, you can now use a new procedure, which includes an option for
a ‘light-touch’ review of a case that does not qualify for a formal review under
the Commission’s Decision Review procedure.**

The new process will also offer greater focus on resolving matters early through
local resolution within the Commission’s business teams.

There is no change to the Commission’s Independent Complaints Reviewer service for
customers who remain dissatisfied following an internal review of their complaint.
Jodi Berg, the Reviewer since 2000, has just been reappointed until the end of 2010,
following an open tendering process.

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www.charitycommission.gov.uk/tcc/compproc.asp

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