# British Polio Fellowship selects Helplinepro

- Link: https://fundraising.co.uk/2007/06/14/british-polio-fellowship-selects-helplinepro/
- Published: 2007-06-14T23:00:00+01:00
- Author: Howard Lake

The British Polio Fellowship has selected Fisk Brett’s Helplinepro to improve its
efficiency in handling enquiries.
Last year the Information Team at The British 
Polio Fellowship handled 3000 enquiries last year on a range of issues relevant 
to people with polio or Post Polio Syndrome. The charity chose Helplinepro to help
it manage increasing levels of enquiries, streamline call management and improve
monitoring.

Lisa Nichols, Support Services Manager said: “We have found Helplinepro very easy
to set up and use, an effective and more efficient tool for recording enquiries 
and for accessing member contact details from our Progress CRM database, enabling
much improved statistical monitoring.”

Fisk Brett say that Helplinepro offers an “easy to use, non-intrusive method of 
data capture”. Charity staff can log information about callers (if applicable), 
call topics and resulting actions. If they need to ‘signpost’ the caller to other
advice-giving agencies, the software will locate those nearest to the caller and
allow the charity to provide a high level of customer service.

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Helplinepro will retain caller contact details – with their permission – in order
to build an organisation’s contact database for future fundraising, membership or
marketing initiatives. Respecting caller confidentiality is a key element of the
system: for example, Helplinepro includes tools to purge personal data whilst retaining
valuable statistical information.

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