# Direct Debit for Dummies gets global audience

- Link: https://fundraising.co.uk/2007/05/23/direct-debit-dummies-gets-global-audience/
- Published: 2007-05-23T23:00:00+01:00
- Author: Howard Lake

More than 5,000 copies of the a free booklet about Direct Debit have been ordered
by call centre managers around the world in just 20 weeks. Bacs, the industry body
behind Direct Debit and Bacs Direct Credit, is now reprinting ‘ Direct Debit for
Dummies’ to keep pace with demand.

“Direct Debit for Dummies” was first published in November 2006, and is designed
to help contact centre staff get to grips with the practicalities of one of the 
most commonly used payment processing methods in the UK.

It is a concise booklet that can be used as a ten-minute training tool to equip 
employees with top tips to handle Direct Debit-related customer enquiries, quickly
and efficiently.

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Banks, councils and insurance companies are among the many organisations that have
ordered the booklets to help customer facing staff adhere to best practice in Direct
Debits.

Richard Corbiere, Manager Team Revenue at North Tyneside District Council, said:“
The Dummies guides from Bacs enables all our customer-facing staff to have a good
understanding of Direct Debit and accurately answer questions or alleviate any concerns
that our residents may have… It has already proved invaluable to our customer services
staff, and we highly recommend it to any call centre dealing with Direct Debits.”

Copies of ‘Direct Debit for Dummies’ can be obtained by emailing [ba*********@*************co.uk](https://www.fundraising.co.uk/mailto:ba*********@*************co.uk).
Please include your name, address and the number of booklets you require. The first
100 copies are free of charge to Direct Debit originators while requirements for
larger quantities can be discussed with the Bacs marketing team.

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