# Public "wouldn't know who to complain to" about charity fundraising

- Link: https://fundraising.co.uk/2007/02/13/public-quotwouldn039t-know-who-complain-toquot-about-charity-fundraising/
- Published: 2007-02-13T00:00:00+00:00
- Author: Howard Lake

The Fundraising Standards Board which launched yesterday reports that new research
shows that the majority of people in the UK would not know where to go if they had
a complaint about a charity’s fundraising.
The GfK NOP poll, commissioned last month
by the Fundraising Standards Board (FSB), found that 86% of people polled had given
to charity last year, but only 22% said they knew whom to contact to lodge a complaint
with. The FSB said that this demonstrated the need for an independent standards 
board.

The research people were most likely to consider making an official complaint if
a charity continued to contact them after they had asked them not to, or if a charity
had exaggerated, not told the truth to them or if they had been misled by the charity.

The Fundraising Standards Board can now handle both of these types of complaint.

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The GfK NOP survey was conducted via telephone on behalf of the Fundraising Standards
Board between 12 and 14 January 2007, with 1,000 individuals taking part.

 * **[Free Charities Act briefing from Charles Russell solicitors](https://fundraising.co.uk/2007/02/14/free-charities-act-briefing-charles-russell-solicitors/)**(
   14 February 2007)
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 * **[Ian MacQuillin on donors' rights v beneficiaries' rights](https://fundraising.co.uk/2007/02/16/ian-macquillin-donors039-rights-v-beneficiaries039-rights/)**(
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